サポートセンターチーム

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  • What type of ticket do I need to travel by train?

    The type of ticket you need depends on the type of train you want to use:★Please take the seat listed here.*Passengers with non-reserved seat limited express tickets must sit in a car marked as non...

  • What kinds of tickets are available?

    Tickets are classified into the following general categories:Regular tickets・Regular tickets that can be purchased from station ticket offices and ticket vending machines.ICOCA・A IC card that can b...

  • Can I get refunded?

    Yes. Please send the product back first.

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  • How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

  • How do I publish my content in other languages?

    If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

  • How do I customize my Help Center?

    You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...

  • What are these sections and articles doing here?

    This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...

  • Welcome to your Help Center!

    You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...