サポートセンターチーム
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Recent activity by サポートセンターチーム-
What is "ICOCA"?
ICOCA is a IC card that functions as a ticket. By charging your ICOCA card, you can automatically pay the fare for your journey simply by touching the card on the ticket gate.≫Click here for more i...
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I lost the ticket I bought. Is it possible to re-issue it? What happens if I find my lost ticket later?
Please notify either station staff or train staff in order to purchase a ticket for the same journey as the one that you have lost. (Your new ticket will be issued with a note confirming that you h...
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What kinds of credit cards do you accept?
We accept Visa, MasterCard, American Express, UC, DC, JCB, Diners Club, CF, UFJ, and MUFG CARD. Article ID: 27005643654041
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Can I use credit cards at JR-WEST ticket offices, ticket vending machines, green ticket-vending machines and ticket gates?
Yes. It is possible to use credit cards at JR-WEST ticket offices and green ticket-vending machines. Please note, however, that credit cards cannot be used for fare adjustment. You must enter your ...
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How do I use the ticket vending machines?
Check the price of the fare to your destination on the fare chart above the ticket vending machine. Insert your money into the machine and press the button displaying the price of your fare. ...
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Where can I buy tickets?
Tickets are available at the station ticket office of JR Group including JR West, a vending machine and some travel agencies. Short distance tickets are also available at ticket-vending machines in...
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Is it possible to share a bed with my child when using a sleeper car?
Yes. It is possible for one adult to share a bed with one child/infant. If you purchase a separate child’s basic fare ticket and limited express ticket, your child can share the bed with you withou...
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What kinds of sleeper cars are there?
Sleeper cars have shared and private compartments and offer several different classes. Article ID: 27005604559129
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What's the difference between non-reserved and reserved seats? How about green cars, GranClass cars, and sleeper cars?
Non-reserved seat does not specify the train or seat number.Reserved seat specifies the date of travel, train, and seat number.Green cars are a rank above reserved seating in ordinary cars. GranCla...
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What kind of tickets do children need?
Children from 6 to 11 years old require a children's ticket. Children's tickets cost half the price of adult tickets. However, green tickets, GranClass tickets, and sleeper tickets are the same pri...