サポートセンターチーム
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Recent activity by サポートセンターチーム-
What kinds of credit cards do you accept?
We accept Visa, MasterCard, American Express, UC, DC, JCB, Diners Club, CF, UFJ, and MUFG CARD. Article ID: 27005643654041
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Can I use credit cards at JR-WEST ticket offices, ticket vending machines, green ticket-vending machines and ticket gates?
Yes. It is possible to use credit cards at JR-WEST ticket offices and green ticket-vending machines. Please note, however, that credit cards cannot be used for fare adjustment. You must enter your ...
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How do I use the ticket vending machines?
Check the price of the fare to your destination on the fare chart above the ticket vending machine. Insert your money into the machine and press the button displaying the price of your fare. ...
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Where can I buy tickets?
Tickets are available at the station ticket office of JR Group including JR West, a vending machine and some travel agencies. Short distance tickets are also available at ticket-vending machines in...
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Is it possible to share a bed with my child when using a sleeper car?
Yes. It is possible for one adult to share a bed with one child/infant. If you purchase a separate child’s basic fare ticket and limited express ticket, your child can share the bed with you withou...
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What kinds of sleeper cars are there?
Sleeper cars have shared and private compartments and offer several different classes. Article ID: 27005604559129
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What's the difference between non-reserved and reserved seats? How about green cars, GranClass cars, and sleeper cars?
Non-reserved seat does not specify the train or seat number.Reserved seat specifies the date of travel, train, and seat number.Green cars are a rank above reserved seating in ordinary cars. GranCla...
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What kind of tickets do children need?
Children from 6 to 11 years old require a children's ticket. Children's tickets cost half the price of adult tickets. However, green tickets, GranClass tickets, and sleeper tickets are the same pri...
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What type of ticket do I need to travel by train?
The type of ticket you need depends on the type of train you want to use:★Please take the seat listed here.*Passengers with non-reserved seat limited express tickets must sit in a car marked as non...
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What kinds of tickets are available?
Tickets are classified into the following general categories:Regular tickets・Regular tickets that can be purchased from station ticket offices and ticket vending machines.ICOCA・A IC card that can b...